Return Policy
60-Day Returns Policy
You may return most new, unopened items sold and fulfilled by Arctic Tumblers within 60 days of delivery for a full refund (less return shipping charges), subject to our return policy and guidelines listed below.
Please note that all returns must be processed through our Online Return Center.
Returns Are Easy: Once your return submission is approved, we will provide you with a return shipping address. Take the item(s) eligible for return to your local post office or freight carrier and ship the item(s) to the return shipping address provided through your return case by Arctic Tumblers. After the returned products pass inspection, a refund will be issued either by extending store credit or a refund to the original payment method used for the purchase.
In order to qualify for a refund, you MUST provide evidence that the error or issue was the fault of Arctic Tumblers prior to shipping your return. If there is a problem with your item, you must contact Arctic Tumblers Customer Service and request an investigation in the matter prior to sending your return. You will be required to provide evidence of the issue including a detailed description and pictures of any damaged items. We will review and conduct an investigation of the items before accepting them for a return submission.
Returns will be refunded either with in store credit or to the original form of payment at the customer’s choice. Most returns are fully refunded in 3-5 days after we receive and process your item(s). All returned merchandise must be unused and returned in the original packaging.
This return policy only applies to products purchased directly from Arctic Tumblers. Arctic Tumblers does not accept returns on items purchased outside of arctictumblers.com or sold by third parties on amazon.com or elsewhere. Any original shipping costs are non-refundable unless the merchandise was shipped incorrectly.
If you want to exchange an item, please return your item(s) for a full refund (less shipping charges) and place a new order for the correct item.
All returns including warranty returns must be processed through our Online Return Center. If your return claim is approved, you will receive a Return Merchandise Number that must be included on the outside of the shipping box with your return(s).
Prepare and ship your return
After you've followed the prompts in the Online Returns Center:
Prepare your package for return - Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package. Ship your return based on the shipping address provided.
Any merchandise returned that is determined not to be a valid claim or was received after the 60-Day return period and the sender would like the merchandise back, the sender will be required to pay an additional return shipping cost based on the UPS Ground shipping fee. If the sender does not accept this additional fee, the return merchandise will be disposed of within 14 days of receipt of the return by the company.
To begin your return process, click here.
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All refunds will be processed to the original payment method upon receipt and inspection of the returned merchandise
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No refunds will be given on merchandise returned after 60 days of the original receipt date
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This return policy only applies to products purchased directly from Arctic Tumblers via our website
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We are unable to accept returns on bulk orders (24 units plus)
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We are unable to accept returns for items such as accessories or lids
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We are unable to accept returns on customized or engraved tumblers
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For any other questions or concerns, please email us at sales@arctictumblers.com
For products purchased directly from retailers, dealers, or other resellers their return policy applies -- please contact them directly for more information. We do not accept returns not purchased directly through our website.
Cancellation & Refused Deliveries
You may cancel your order for a full refund any time prior to shipment. However, once an order ships you will have to follow the regular returns process if you want to return an item. Any refused deliveries will be charged a return shipping fee equal to the greater of $10 or 15% of the order sales value.