What is Afterpay?
Afterpay is a buy-now-pay-later service that enables our customers to place orders and pay for them in four interest-free installments every two weeks.
How do I use Afterpay?
When you’re ready to complete your purchase, choose Afterpay from the payment methods offered at checkout. This will take you to the Afterpay website where you can register an account and add your payment details. If you already have an Afterpay account, simply sign in. Once you’re logged in to Afterpay you can complete your purchase, and that’s it! Alternatively you can follow these steps to set up an Afterpay account.
Wait, how is there no interest?
Afterpay don’t make their money from interest on customer purchases, instead stores like Kana pay Afterpay so that we can make this convenient service available to you.
When will my order be shipped if I use Afterpay?
Orders processed using Afterpay will be shipped within the same timeframe as orders placed using other payment methods.
How do I pay off my Afterpay purchases?
Your first Afterpay installment is paid at the time of purchase, and then the remaining three installments are automatically deducted every two weeks from the payment method on your Afterpay account. If you like, you can sign in to Afterpay and make unscheduled payments early or check the status of your account.
What happens if I need to return something that I bought with Afterpay?
Our refund process is exactly the same regardless of what payment method you use. The only difference with Afterpay is that your refund may take up to 48 days longer to be processed. This is because the money has to come from Afterpay, not us. If you would like to inquire about a return please email our customer service at email@example.com
What happens if I can’t make an Afterpay installment?
If an automatic payment fails due to lack of funds, Afterpay will charge an $8 late payment fee, and an additional $8 if the payment isn’t made within 7 days. Late fees are capped at 25% of the purchase price. Failure to meet any installments can lead to cancellation of the customer’s Afterpay account. You can read Afterpay’s Installment Agreement here.
Please shop responsibly
Afterpay is a service that provides short term loans that enable you to buy things immediately online. Like any loan service, failure to pay back the balance can result in damage to your credit score. We strongly recommend only using Afterpay for orders you can afford to pay back within the terms laid out by Afterpay.