FREQUENTLY ASKED QUESTIONS

Custom Tumblers

What is the Minimum Order Quantity?

Our minimum order quantity for customized tumblers is one case of 24 tumblers. We only sell customized tumblers in case quantities of 24 units, but for larger orders of 4+ cases (96+ tumblers) we can be flexible. Contact us if this applies to your situation.

How much do customized tumblers cost?

Our prices depend on the quantity of tumblers ordered and how many logos you would like to add. Prices are as low as $16.46 per cup when you order 10 cases or more, and you can see all our pricing and quantity options for customized tumblers at this link: Custom Arctic Tumblers

How long does shipping and delivery take on custom tumblers?

Orders are fulfilled within 14-20 business days, including customization time and shipping. Delivery varies with seasonal demand and order size, but express service may be possible if needed.

Can I order a mix of different sizes and colors on custom orders?

Our default options ​listed on our website​ only apply automatic discounts on single-color and single-size orders. If you would like to place a custom tumbler order of multiple sizes and colors, please email ​sales@arctictumblers.com​ and we will prepare an order draft for you within two business days for your approval with the appropriate discounts applied across the entire order. 

What is the shipping policy for custom orders?

All full case orders (24+ units) are eligible for free shipping to one location. If an order is to be shipped in parts to multiple locations, each partial shipment to each location must be for at least one full case amount to still receive free shipping.

General Questions

Are Arctic Tumblers dishwasher safe?

We recommend that the body of the tumbler be hand-washed for best results, but Arctic Tumblers are made from top-grade 18/8 stainless steel, and will have no problems whatsoever in your dishwasher. The lid of the tumbler is made from Tritan plastic, which is BPA and BPS free, and also safe for the dishwasher.

Note: Bleach will damage all stainless steel, including your tumbler. Do not wash an Arctic Tumbler with bleach. A natural alternative to bleach that is safe for stainless steel would be a white vinegar and baking soda mix.

Is the Arctic Tumbler lid leak-proof?

Our lids are designed to be splash proof, but not leak proof. This means that going over a bump in your car with one of our tumblers in your cup holder won't be a problem, but shaking the tumbler vigorously would be.

What comes with an Arctic Tumbler?

All Arctic Tumblers come in a gift box, with reusable straws, straw cleaner, and splash proof lid.

Will an Arctic Tumbler fit in a cup holder?

Almost certainly yes. Both our 20 and 30 ounce tumblers have a 2.99" (7.6 cm) base, which fits all cup holders we've seen so far, whether they be on boats, cars, or lawn tractors. You can also see these sizing guides (in imperial and metric measurements) for more details:

Can I put a sticker on an Arctic Tumbler?

Yes. Arctic Tumblers are vacuum insulated and will never sweat, no matter how cold the drink is inside the tumbler. This means that regular stickers, glue, paint, and other decorations will stick to the outer walls just like they would to any other piece of smooth metal.

Please note that stickers will come off in a dishwasher.

Does the lid that comes with the tumblers fit a straw?

Yes, all our lids are designed to fit the reusable straws that we package with each tumbler we sell. Our straws are 5/16" (9 mm) in diameter, so if you already have your own straw that you like, you can measure it and see if it's compatible.

Is there an Arctic Tumbler handle available?

Yes, we sell Arctic Tumbler handles for our tumblers. The size of our handle is designed to be universal, so it should fit most other brands of tumblers as well. You can find Arctic Tumbler handles here.

How large are Arctic Tumblers?

Arctic Tumblers come in two sizes: 20 oz and 30 oz, but that only describes how much fluid they can hold. For the size of the actual tumbler body itself, please see the diagrams below:

Bulk Tumblers

Do you offer bulk discounts?

Yes, we do! You can see our discounted bulk offerings at this link. All prices show the regular prices as well, so you'll know just how much you're saving by ordering in bulk!

How long does shipping and delivery take on bulk orders?

We typically deliver bulk orders within 3-5 business days, but lead time may vary depending on seasonal demand and the size of the order.

What is the Minimum Order Quantity?

In order to be eligible for a bulk discount, we require that you order at least one full case (24 tumblers). We're happy to supply smaller quantities as well, but only orders of 24+ tumblers will be eligible for the bulk pricing discounts.

Can I order in bulk with mixed colors and sizes?

Our default bulk options ​listed on our website​ only apply automatic bulk discounts on single-color and single-size orders. If you would like to place a bulk order of multiple sizes and colors, please email ​sales@arctictumblers.com​ and we will prepare an order draft for you within two business days for your approval with the appropriate discounts applied across the entire order. 

What's your shipping policy for bulk orders?

All full case orders (24+ units) are eligible for free shipping to one location. If an order is to be shipped in parts to multiple locations, each partial shipment to each location must be for at least one full case amount to still receive free shipping.

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